IMPORTANT: Account deletion is permanent and irreversible. After the process is complete, the account cannot be restored and you will no longer be able to connect and use the Nerivio device, even if there are more treatments left in it.
Please read this information carefully before submitting a request. |
What Does Account Deletion Mean?
An approved account deletion request means that your Nerivio user account and personal data will be permanently removed from our systems once the deletion process is complete.
IMPORTANT: After your account is deleted:
You will no longer be able to log in with the deleted account and will be required to create a new account to start treating with Nerivio again.
You will no longer be able to connect and use the Nerivio device, even if there are more treatments left in it
Your account data will no longer be accessible
Your treatment history, settings, and in-app preferences will no longer be accessible
Your account cannot be recovered or restored
What Happens to Your Data?
When your Nerivio account is deleted:
Personal identifiers (such as name, email address, and account credentials) are deleted
Treatment records, usage data, and in-app history are anonymized
Your data will no longer be associated with you as an identifiable user
In some cases, limited data may be retained for a legally required period, such as:
Compliance with medical device regulations
Legal, regulatory, or audit obligations
Fraud prevention or safety monitoring
Any retained data is stored securely and handled in accordance with applicable privacy laws (such as HIPAA and GDPR, where applicable).
When Account Deletion Makes Sense
Account deletion may be the right choice if:
You no longer plan to use your Nerivio device
For example, if you have stopped treating migraine with Nerivio and do not expect to use it again.
You want your personal data permanently removed
If you prefer not to keep an active Nerivio account or stored treatment data.
You understand that deletion is permanent and irreversible
Including loss of ability to connect your device, treatment history, settings, and account access.
When You Should Not Delete Your Account
Account deletion may not be the right solution if:
You plan to continue using your Nerivio device
An active account is required to start, manage, and track treatments.
You are experiencing device, connectivity, or refill unit issues
These issues can often be resolved by troubleshooting or contacting Nerivio Support. Account deletion will not fix them.
You are the parent or caregiver supervising a child’s Nerivio account
Deleting a parent account removes supervision and management features and irreversibly disrupts the child’s treatment.
You want a break from the app but may return later
You do not need to delete your account if you simply plan to stop using the app temporarily.
If you are unsure whether account deletion is the right step, we recommend contacting Nerivio Support before proceeding. We can often help resolve issues without permanent data loss.
Nerivio Cares team can be reached at [email protected] or 1-937-637-4846 Monday–Friday: 8:00 AM – 8:00 PM Eastern Time (ET).
How to Request Account Deletion
There are a few options to delete your account:
Through the Nerivio app - via account Settings.
Through the Nerivio website - via link on the footer.
Choose the option that is most convenient for you and follow the instructions to submit your request.
Account Deletion Process
The account deletion process includes the following steps:
You submit a deletion request
You receive a confirmation email at the email address associated with your account
You must confirm the deletion request using the instructions in the email
Once confirmed, your account is placed in a pending deletion state
Your account is permanently deleted in up to 10 days after confirmation
While your account deletion request is pending:
You may continue to use the Nerivio app and device until the account is permanently deleted.
You may cancel the deletion request by contacting Nerivio Support, as long as the request is canceled before the deletion is completed.
Once the deletion process is complete, the account cannot be restored.
Parent Account Deletion
A parent account is a supervisory account used to manage and monitor a linked child account.
If a parent account is deleted:
The parent will no longer be able to supervise or manage the child account
Access to treatment monitoring, permissions, and settings at the parent level will be removed
Supervision and control features will no longer be available
Important: Deleting a parent account may impact the child’s ability to use Nerivio as intended. Please review this carefully before submitting a deletion request.
If you are unsure how account deletion will affect a linked child account, we recommend contacting Nerivio Support before proceeding.
Need Help?
If you have questions about account deletion, data handling, or supervision accounts, Nerivio Support is here to help. Contact [email protected] or 1-937-637-4846 Monday–Friday: 8:00 AM – 8:00 PM Eastern Time (ET).